Refund Policy

Cancellation & Refund Policy

Welcome to Digitals Hive!

At Digitals Hive (accessible via https://digitalshive.com), we partner with brands, e-commerce stores, and businesses to deliver top tier digital marketing, web development, SEO strategies, and social media management services. Because our services are highly customized, tailored to individual operational goals, and involve dedicated labor hours, resources, and digital assets, we operate under a structured and transparent Refund Policy.

We value clear communication, mutual trust, and client satisfaction above all else. This policy outlines our financial terms and client expectations to ensure a smooth professional collaboration.

1. General Principles

Every digital marketing campaign, web development layout, and optimization asset we create is crafted uniquely for your business. Due to the service based, digital nature of our work, payments made for completed tasks, discovery phases, milestones achieved, and monthly retainers are generally non refundable. All resources assigned to client portfolios are compensated directly based on dedicated working hours and platform setup overhead.

2. Web Development & Design Services

For custom web builds (including WordPress, Shopify, and Elementor projects), contracts are broken down into transparent milestones. The policy governing these projects includes:

  • Deposit Refunds: Initial project setup deposits are fully refundable if a cancellation request is submitted in writing within 48 hours of contract signing, provided no active production or strategy sessions have commenced.

  • In Progress Cancellations: If a project is cancelled mid development by the client, Digitals Hive reserves the right to retain the initial deposit and any milestone payments completed up to the date of cancellation to cover the engineering hours invested.

  • Final Approvals: Once a web development site has been approved by the client, deployed live to production, or administrative credentials are transferred, the project is considered finalized and non refundable.

3. Monthly Marketing & Management Contracts

For recurring services such as Technical SEO Audits, Search Engine Marketing, and multi platform Social Media Management (Facebook, Instagram, Pinterest, TikTok, LinkedIn, etc.):

  • Retainer Cancellations: Clients may cancel recurring monthly service agreements by providing written notice at least fifteen (15) calendar days prior to the start of the upcoming billing cycle.

  • Mid Cycle Adjustments: Cancellations made mid month or mid billing cycle will take effect at the close of that billing cycle. No partial refunds or prorated credits will be issued for remaining days within an active billing period; however, Digitals Hive will continue delivering all agreed services until the period concludes.

  • Third Party Ad Spend: Please note that any budget allocated directly to third party advertising platforms (such as Meta Ads Manager, Google Ads, or TikTok Ads) is paid directly to those platforms. Digitals Hive holds no control over ad network billing structures, and third party ad spend is completely non refundable.

4. Explicit Exceptions to Non Refundability

While our default stance accounts for resource allocations, we firmly believe in ethical business practices. A full or partial refund may be considered under the following specific circumstances:

  • Non Performance of Services: If Digitals Hive fails to initiate work or completely misses a contracted deadline due to an internal issue without communicating a timely resolution plan.

  • Accidental Overpayments: Any clerical error resulting in double billings or payment overcharges will be audited and immediately reversed back to the original funding source within 5–7 business days.

Note on Client Cooperation: Timely execution depends on collaborative feedback, content assets, and timely credential access. Digitals Hive cannot be held liable, nor issue refunds, for campaign delays resulting from prolonged client side delays, lack of assets, or sudden shifts in internal client strategy.

5. Requesting a Review

If you feel there has been a billing discrepancy or wish to request a contract review under exceptional circumstances, you must submit a formal ticket to our accounts team. Please outline your registered business details, account representative name, and specific invoice numbers. Our administrative team will review all timelines and communication logs to issue a fair, binding decision within 7 business days.

6. Contact Us

If you have any questions, concerns, or clarifications regarding our cancellation and refund terms, please reach out to us: